Refund policy

THE SHOBHA FASHION

Returns, Exchanges & Refund Policy

At The Shobha Fashion, we want you to feel confident about your purchase. Our policy provides easy returns within 7 days of delivery, with return shipping covered by us for eligible returns during this period.

1. Return Window and Eligibility

Within 7 Days of Delivery — Easy Returns, On Us

You may request a return within 7 days of delivery, including if the product is undamaged or you have changed your mind.

To qualify for a standard return, the product must be unused, unwashed, unaltered and returned in its original condition, with original packaging and tags intact.

The Shobha Fashion will bear the return shipping cost for eligible returns requested within this 7-day period.

After 7 Days of Delivery — Damaged, Defective or Incorrect Products Only

After the 7-day return window, returns for a change of mind or other non-defect-related reasons are not accepted.

If a product is damaged, defective or different from what you ordered, contact us with your order details and supporting photographs. We will review the issue and advise you on the next steps.

Nothing in this policy limits any rights available to customers under applicable law.

2. How to Request a Return

Your order number.
The product you wish to return.
The reason for the return.
Photographs of the product, where relevant, particularly for damaged, defective or incorrect items.

Please contact us before dispatching a product so we can confirm the return instructions and address.

3. Return Methods

Depending on your location and the circumstances of the return, either of the following methods may be used:

Courier pickup: Contact our team to request a courier pickup. We will confirm pickup availability and arrange the next steps.

Customer-arranged shipping: If pickup is unavailable or another arrangement is agreed upon, you may arrange a courier yourself. Contact us before dispatching the product to confirm the return address and shipping arrangement.

4. Return Shipping Costs

Eligible returns requested within 7 days: The Shobha Fashion will bear the return shipping cost for eligible returns, including returns of undamaged products. We will arrange a courier pickup wherever available. If you are asked to arrange shipping yourself, contact us beforehand to confirm the process for covering the cost.

Verified damaged, defective or incorrect products: The Shobha Fashion will coordinate the return and bear the reasonable return shipping cost, including when the issue is reported after the standard 7-day return window.

5. Refunds

Returned products are subject to inspection to confirm their condition and eligibility.

Once a return has been approved, the refund will be processed within 7 days of approval.

Refunds will be issued to the original payment method wherever possible. Store credit may be offered as an alternative only with the customer's agreement.

The time taken for the refunded amount to appear in your account may depend on your bank, payment provider or payment method.

6. Exchanges

Exchange requests may be made within 7 days of delivery, subject to the product meeting the applicable return conditions and replacement stock being available.

After the 7-day window, exchanges are limited to verified cases involving damaged, defective or incorrectly delivered products, subject to applicable law.

Contact our team before sending any product back.